Problems with PlayNC - Guild Wars Forums

XiLeF · Jan 26, 2009, 11:41 PM // 23:41

Hi all,

I've been looking to get back into Guild Wars, but for the life of me I can't work out my password. I've tried all the usual roots, and had no luck. Since I've been playing, the account management has stopped being run in-house and is now done with PlayNC, but they've been completely useless in retrieving my details. I used to use this site a couple of years ago and thought you guys might be able to help.

Twice now I've sent in support requests and had an auto-reply and then no follow up information.

The in-game account retrieval takes me to the PlayNC site, but of course, when I played there was no PlayNC account, so my PlayNC account isn't linked to my account.

I know the account name, have access to the email it's registered too, and know the character names, but I can't find the CD keys or password registered to the account. According to the PlayNC FAQ, I should be able to link my account on this page - http://f.imagehost.org/0267/playncaccount.jpg

However, as you can see, there's no options to add anything on there... Is there anything else I can do that I'm overlooking?

Thanks

Onion Guy · Jan 27, 2009, 12:47 AM // 00:47

Isn't there a "Forgot your password?" thing somewhere around, where they email you the pword to your acount name (Email address)?

Antares Ascending · Jan 27, 2009, 01:40 AM // 01:40

.

I never used the PlayNC account number ( don't have one either ) when looking for support. Just stick my name/character and offer a key code if requested on a reply...this may take a few back and forths with PlayNC.

DarkFlame · Jan 27, 2009, 01:55 AM // 01:55

Quote:

Originally Posted by XiLeF

Twice now I've sent in support requests and had an auto-reply and then no follow up information.

They are there. YOu're suppose to reply back to keep the ticket open.

Quote:

but I can't find the CD keys

That's gonna be your main problem.

Bob Slydell · Jan 27, 2009, 03:38 AM // 03:38

I had lots of problems with PlayNC, i sorted them out but if i told you how it would still lead you to a dead end since my account was linked to play nc which made it worlds easier. Good luck getting that password back man.

gremlin · Jan 27, 2009, 05:03 AM // 05:03

I am going through the same process myself atm and all seems to be going well so far.

I wanted my playNC account details so I could sign up for Dungeon Runner and just could not remember the details.

They asked a shedload of questions I could give everything but the code they sent me in the activation email 3 years ago.
I have it written down somewhere but it might take another three years to find it.

Last thing they asked me for to complete the deal was a scan of my game codes the one that come on the plastic cards in the game.

They also seem to have several layers in their retrieval process, Give all they ask for and you get a positive reply and an answer.

Fail in one respect and you get moved up the chain to a more senior adviser I would guess the less you can give them the longer that chain will be until its sorted.
I can only wish you good luck.

Jan 26, 2009, 11:41 PM // 23:41	#1
XiLeF Ascalonian Squire Join Date: Apr 2006 Profession: R/Mo	Problems with PlayNC Hi all, I've been looking to get back into Guild Wars, but for the life of me I can't work out my password. I've tried all the usual roots, and had no luck. Since I've been playing, the account management has stopped being run in-house and is now done with PlayNC, but they've been completely useless in retrieving my details. I used to use this site a couple of years ago and thought you guys might be able to help. Twice now I've sent in support requests and had an auto-reply and then no follow up information. The in-game account retrieval takes me to the PlayNC site, but of course, when I played there was no PlayNC account, so my PlayNC account isn't linked to my account. I know the account name, have access to the email it's registered too, and know the character names, but I can't find the CD keys or password registered to the account. According to the PlayNC FAQ, I should be able to link my account on this page - http://f.imagehost.org/0267/playncaccount.jpg However, as you can see, there's no options to add anything on there... Is there anything else I can do that I'm overlooking? Thanks Last edited by XiLeF; Jan 26, 2009 at 11:59 PM // 23:59..

Jan 27, 2009, 12:47 AM // 00:47	#2
Onion Guy Academy Page Join Date: May 2008 Location: Co Guild: The Mentalists [THPK] Profession: N/Me	Isn't there a "Forgot your password?" thing somewhere around, where they email you the pword to your acount name (Email address)?

Jan 27, 2009, 01:40 AM // 01:40	#3
Antares Ascending Wilds Pathfinder Join Date: Aug 2008 Profession: E/	. I never used the PlayNC account number ( don't have one either ) when looking for support. Just stick my name/character and offer a key code if requested on a reply...this may take a few back and forths with PlayNC.

Jan 27, 2009, 03:38 AM // 03:38	#5
Bob Slydell Forge Runner Join Date: Jan 2007	I had lots of problems with PlayNC, i sorted them out but if i told you how it would still lead you to a dead end since my account was linked to play nc which made it worlds easier. Good luck getting that password back man.

Jan 27, 2009, 05:03 AM // 05:03	#6
gremlin Furnace Stoker Join Date: Oct 2006 Guild: GWAR Profession: Me/Mo	I am going through the same process myself atm and all seems to be going well so far. I wanted my playNC account details so I could sign up for Dungeon Runner and just could not remember the details. They asked a shedload of questions I could give everything but the code they sent me in the activation email 3 years ago. I have it written down somewhere but it might take another three years to find it. Last thing they asked me for to complete the deal was a scan of my game codes the one that come on the plastic cards in the game. They also seem to have several layers in their retrieval process, Give all they ask for and you get a positive reply and an answer. Fail in one respect and you get moved up the chain to a more senior adviser I would guess the less you can give them the longer that chain will be until its sorted. I can only wish you good luck.